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Terms & Conditions

Subscription & Payment

  • Full payment must be made at the time of booking.

  • Each subscription covers one full week (Monday to Sunday) of meals.

  • Orders must be confirmed by Friday 10:00 PM for delivery or collection starting the following Monday or selected start date.

Privacy Policy

Effective Date: 29 July 2025

At India Cafe, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you use our website and services, including our weekly meal box subscriptions.

1. Information We Collect​

We may collect the following information:

  • Personal details: Name, phone number, email address, delivery address, collection location.

  • Order details: Your selected meals, subscription start date, delivery/collection method.

  • Payment details: Processed securely via third-party providers (we do not store card information).

  • Device & usage info: IP address, browser type, and pages visited (used for analytics).
     

2. How We Use Your Information​

We use your data to:

  • Process and manage your meal box orders.

  • Contact you regarding your order status, delivery or collection details.

  • Send relevant updates or promotional emails (only if you’ve opted in).

  • Improve our website and customer experience.
     

3. Sharing Your Information​

We do not sell your data. We may share it with:

  • Delivery partners to ensure timely delivery of your order.

  • Payment processors to securely handle payments (e.g., Wix Payments, Stripe, PayPal).

  • Legal authorities if required to comply with law.
     

4. Data Storage & Security​

Your data is securely stored using Wix's encrypted infrastructure. We take appropriate steps to protect your information from loss, misuse, or unauthorized access.
 

5. Cookies​

Our site uses cookies to enhance user experience, analyze site traffic, and personalize content. You can manage cookie preferences via your browser settings.
 

6. Your Rights​

You have the right to:

  • Access, update, or delete your personal data.

  • Opt out of marketing emails at any time.

  • Request a copy of the information we hold about you.
     

7. Contact Us​

If you have any questions or requests regarding this policy, please contact:

Email: hello@indiacafe.co.uk
Phone: +44 7768 909994
Business Address: Unit 5, Barlow Park, Dundee DD5 3RS

Deliveries
& Collections

At India Cafe, we offer two convenient options to receive your food: Delivery and Collection. We are committed to clear communication and timely service for every order.

1. Delivery

  • Delivery Areas:
    We deliver within specific areas around Dundee. Delivery availability and cost depend on your location and are clearly displayed during the ordering process on our website.

  • Delivery Fee:
    A standard delivery fee is applied based on your distance and will be shown at checkout before you confirm your order.

  • Estimated Delivery Time:
    Most orders are delivered within 1 hour. However, during peak times, adverse weather, or unforeseen circumstances, deliveries may be slightly delayed. We appreciate your patience and understanding.

  • Delivery Conditions:
    Please ensure someone is available to receive the delivery at the given address. If no one is available, we may attempt to call, but we cannot guarantee redelivery.

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2. Collection

  • Collection Address:
    You can choose to collect your meal from our location:
    Unit 5, Barlow Park, Dundee, DD5 3RS

  • Collection Time:
    You will be notified when your order is ready. Please collect your order within 30 minutes of the notified time to ensure freshness.

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3. Tracking & Updates

  • At this time, we do not provide live tracking. However, you will receive confirmation and updates via SMS or email after placing your order.

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4. Refunds, Returns, & Cancellations

  • As we deal with freshly prepared food, we cannot accept returns once the order has been delivered or collected.

  • If your meal is not as described or incorrect, please contact us immediately. We will assess the issue and offer a suitable solution (e.g., replacement or refund).

  • Delivery charges are non-refundable unless the issue is due to our error.

  • Customers are not liable for return shipping since no items need to be returned.

  • Cancellations must be made at least 1 hour before your delivery or collection slot. Late cancellations may not be eligible for a refund.

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5. Contact Us

For any concerns or questions about delivery or collection:

Email: hello@indiacafe.co.uk
Phone: +44 7768 909994

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